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CCC: Remote Customer Service Representative


This is a Full-time position in Oklahoma City, OK posted October 10, 2021.

About CCCCCC Intelligent Solutions Inc.

is the technology platform for the P& C insurance economy.

CCCtechnology, insights, and support connect industries – insurers, automotive manufacturers, collision repairers, parts suppliers, lenders, fleet operators and more – to advance decision-making, productivity, and customer experiences for thousands of clients worldwide.

Clients leverage CCC’s network management, data management, AI, operational workflows and customer experience solutions to efficiently scale, interact, transact and achieve their unique business objectives.

CCC was ranked a best mid-sized company to work for by Forbes (2019).

BuiltIn Chicago, Austin and LA named CCC a top place to work in 2020 & 2021.

Diverse perspectives and experiences are core to CCC’s success and award-winning culture of more than 2,000 employees worldwide.

We hold inclusion as a core value and are committed to celebrating and cultivating the diversity of our team.

With a 40+ year track record of innovation, CCC’s tenacious spirit and growth mindset turn next generation technology into real world solutions and empower team members to expand their knowledge and potential.

Headquartered in Chicago, CCC has 7 locations worldwide and is listed on the New York Stock Exchange (NYSE: CCCIS).

Find out more about CCC Intelligent Solutions by visiting cccis.Com.Job Description SummaryThis position involves the processing of in-bound telephone calls and data entry of vehicle data on potential total loss insurance claims.

In this role, individuals will work exclusively with Claims Adjusters from the nation’s top insurers.

This is a remote position in which all onboarding and training will be conducted virtually.

A desktop computer, dual monitors, keyboard, mouse, web cam and headset will be provided.

Starting wage is $15.00 per hour.Job Duties Receive initial calls and obtain all pertinent vehicle information from potential Total Loss claimsEnsure that all vehicle information is entered into the system completely and accuratelyCommunicate the vehicle value from the database to the callerForward calls on vehicles that require calculation of the replacement value to respective department Process other incoming work such as faxed requests and dealer inventory updates while maintaining productivity and quality standards.Adhere to attendance, production, quality and other metric standards Qualifications No prior insurance or automotive experience is required, as we will train individuals that are willing to continue to learn and be developedHigh school diploma or equivalent1-2 years prior customer service experience requiredStrong verbal and written communication skillsSelf-motivatedAttention to detailExceptional organization skills with attention to detailPossess a positive attitude and desire to provide outstanding customer serviceStrong technical aptitudeAbility to work independentlyQuiet and professional home work environment free of distractionsHigh-speed internet connection (DSL or cable modem – non-cellular – with minimum speed of 20 mbps download and 10 mbps upload)

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