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Global Response LLC: Remote Work From Home Customer Service Representative

Global Response LLC

This is a Full-time position in Margate, FL posted December 12, 2021.

Overview:Global Response is the trusted advisor to customer-obsessed, growth-oriented, specialty brands.

We nurture meaningful connections between brands and their customers, unlocking the passion and potential of our people to deliver exceptional results.

We are a customer-first, relationship-focused, data-driven business.

The foundation of our business is built on relationships.

Each one of us has a role to play.

When we are passionate about every engagement, we create a company with unlimited potential.

We’re looking for Customer Service Representatives that have a passion for service to support the world’s premier brands.You will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence.

In this role you’ll respond to inbound customer requests through various channels and utilize your people skills to create great experiences.

You’ll be a problem solver, salesperson, troubleshooter and more – all from the convenience of your home.

Our CSRs are empowered by leadership, enabled by technology, and encouraged to be curious, passionate, and dedicated to the pursuit of excellence.We are offering:Fully Remote, Work from Home environment (May require 1-2 weeks onsite for training)Monday Sunday flexible hours (all shifts available Full-time hours)Pay starting at $12.00 per hourPaid trainingReferral BonusesDaily Pay AvailableResponsibilities:Manage high volume of customer interaction through various channelsCommunicate directly with customers on products and services offered by our clientsProcess service orders/exchanges and rescheduling deliveriesKeep records of customer interactions, transactions, comments, and complaintsProvide feedback and suggestions on the efficiency of the customer service processAchieve team targets and call handling quotasQualifications:Must be able to pick up equipment at: 767 South State Road 7 Margate, FL 33068Noise Cancelling Headset with Microphone (USB wired) Not providedHigh speed internet minimum requirements 25Mbps Download and 5Mbps UploadCustomer Service experienceInterpersonal and Communication skills Clear speech, great listener, attention to detailAnalytical and problem-solving skillsAbility to multi-task, prioritize, and control time effectivelyAbility to adapt/respond to different types of characters/ situationsHigh school degree

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