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Remote Bilingual Healthcare Customer Service Representative

Emerald AR Systems

This is a Full-time position in Phoenix, AZ posted November 22, 2021.

Are you tired of working for a company with overwhelming expectations, limited job growth, and managers that don’t listen to you? Come work for a company that promotes within, gives you more flexibility by offering a permanent remote work position, full benefit package, and an opportunity to work with a management team, open to new ideas.

Emerald AR Systems’ goal is to simplify the patient billing experience. That’s why we’re looking for seeking individuals that have a passion for resolving complex issues, a conversationalist that inspires others through communication, and a mindful listener who takes pride in giving their undivided attention to every conversation.

As a Customer Service Call Center Agent, your primary responsibilities are:

  • Speaking with patients in a professional and courteous manner
  • Listening to them to gain a better understanding of their needs
  • Offering the best solution to resolve their account

Technical Requirements for the Job-

High-Speed Internet connection (15MB download) If you’re unsure- perform a speed test using this website: http://speed.googlefiber.net/

Minimum CPU: 1Ghz

Recommended RAM: 4GB

Recommended Software: Windows 10, MacOS, ChromeOS

Browser: Chrome (latest version)

Recommended: Dual monitors required

USB headset will be provided

Let’s talk! You’re qualified if you:

  • Have a passion for helping people. Experience in a call center or service related healthcare industry (telecommunications, retail, hospitality/food service, or similar) is a great foundation to be successful with us.
  • Have an aptitude for computers and applications like Microsoft Office Suite.
  • Have a naturally positive attitude with demonstrated strong verbal and written communication skills. Communication is the key to our business at all levels!
  • You can multi-task and adapt to changing situations? We are problem solvers who rapidly respond to customers in a timely manner.
  • Commit to a PAID training schedule where we give you the tools to be successful.

Are ready to be a part of our team and grow your career!

Job Perks

  • Sick, Vacation, Bereavement Time
  • Telemedicine, Vision, Health, Dental and Life Insurance
  • Paid Holidays
  • Bilingual Pay Bonus [competency test required]
  • Rewards and Recognition Program
  • Convenient Flexible Schedules
  • Paid Training

Job Type: Your full-time schedule would be: 8:00 AM -4:30 PM and 9:00 AM -5:30 PM depending on the time of year.

Job Type: Full-time

Pay: $13.50 – $14.00 per hour

Benefits:

  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Bonus pay

Application Question(s):

  • You can meet Emerald’s Technical Requirements

Experience:

  • Customer Service: 1 year (Required)

Language:

  • Spanish and English Fluently (Required)

Work Location:

  • Multiple locations

Work Remotely:

  • Yes
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