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Remote Customer Service Representative – Centralized Scheduling (FT) (Englewood)

RWJ Barnabas

This is a Full-time position in Englewood, NJ posted June 7, 2021.

Job Summary:The Remote Customer Service Representative position plays a key role in the health system interacting with patients, providers, payers and counterparts involved in each patients care. Working from the comfort of your home, you ll be provided computer equipment and virtual training for this role. Although, primarily remote, you must have the ability to go to the Oceanport, NJ office for business needs when requested.Essential Functions:* Ensures accuracy in all required demographic, financial, referral/authorization, clinical, and other registration data is accurately scheduled, collected, verified, and communicated as a core competency of this role.* Supports departmental policies, practices, and initiatives in support of patient experience, throughput, safety standards and revenue cycle outcomes.* Functions include scheduling of hospital and physician services for all RWJBH sites, pre-registration/registration, pre-admission/admission, insurance verification, referral coordination, pre certification, screening for financial counseling, eligibility determination, and pre-service estimate communication and collection of any required copays, deductibles or co-insurances.* Collaborates, communicates and coordinates to create a positive experience through the entire patient access and revenue cycle flow.Job Requirements:* High School Diploma or GED equivalent required within one (1) year of hire.* Candidates who do not possess a High School Diploma or GED equivalent will be provided the opportunity to enroll in a GED/HSEA program at time of hire as a condition of employment. A hired candidate will be provided one (1) year from date of hire to successfully complete a GED program and obtain their HSEA.* RWJBarnabas Health is committed to our communities and the members we serve. RWJBH understands that in order to create strong, healthy, and sustainable communities, we have to re-engineer and transform current systems. Providing educational support and resources contributes to our overall social impact mission and community investment efforts.* Computer literacy and communication skills* Customer service experience required.* Knowledge of medical terminology, hospital financial systems, and insurance processes preferred* 1+ years of relevant experience in patient access preferred.* Patient Access Certification (CHAA) preferred.* Successful completion of all training and orientation programs required.Other Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.We offer a great work environment, competitive rates and excellent benefits, including:* Medical/Dental/Vision plans* 401 (k)* Vacation/Personal/Holiday/Sick Time Off* Short & Long Term Disability* Basic Life & Accidental Death Insurance* Tuition Reimbursement* Health Care/Dependent Care Flexible Spending AccountsRWJBarnabas Health is the most comprehensive health care delivery system in New Jersey and the state s second largest private employer with more than 32,000 employees, 9,000 physicians and 1,000 residents and interns. The system includes eleven acute care hospitals, three acute care children s hospitals and a leading pediatric rehabilitation hospital (Children s Specialized Hospital).
Associated topics: answer, call, call center, client, customer, customer order, customer service representative, help desk, phone call, service call

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