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Remote Customer Service Representative Harvest Kitchen Catering – Harvest Kitchen Catering

Harvest Kitchen Catering

This is a Full-time position in Vista, CA posted December 13, 2021.

Remote Customer Service Representative Harvest Kitchen Catering-Harvest Kitchen CateringRemote Customer Service Representative-Harvest Kitchen CateringWe are hiring a customer service representative to manage customer queries and complaints remotely.

You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.

To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.Job Responsibilities:Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Managing a team of junior customer service representatives.Ensure customer satisfaction and provide professional customer support.Requirements:High school diploma, general education degree, or equivalent.

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