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Sr Customer Service Associate (Possibly Remote)

PDS Tech, Inc.

This is a Full-time position in Coralville, IA posted September 14, 2021.

PDS Tech, Inc.

is seeking Customer Service Associate near Coralville, IA Job Description : We’re seeking a highly motivated candidate to perform customer service specialist within the Navigation & Sensing Solutions team (NSS).

The ideal candidate will be expected to work as an integral part of a close-knit team while still acting independently.

The candidate will be required to learn about all NSS products and Military Global Positioning platforms in order to provide training and first-class service to our customers.

The role is very customer focused and requires some face-to-face contact with both existing and potential customers.

First impressions are vitally important, requiring professional etiquette and excellent interpersonal communications skills.

The role requires a proactive attitude when dealing with customer issues; working closely with the manufacturing and contract team to on-board new customers and feeding back opportunities for add-on growth from existing customers.

The ideal candidate will also have the responsibility for working with the appropriate functions within NSS Manufacturing, Contracts, and Program Office teams and relaying to customers what can and cannot be achieved, in an effective and positive way.  Required Education, Experience, & Skills : Strong presentation skills Working knowledge of customer support and order administration Knowledge of the applicability of contract terms and conditions Knowledge of the structure, mission, and functions of the military global positioning platforms Excellent oral and written communication skills, ability to explain rules and technical information clearly.

Ability to elicit information on technical problems Ability to organize, maintain team documentation and SOPs Preferred Education, Experience, & Skills : Three years of relevant experience.

Associates Degree in Computer Science, Information Systems, Engineering, Business or a scientific or a related technical discipline is equivalent to 18 months of experience.

Bachelors Degree in Computer Science, Information Systems, Engineering, Business or a scientific or a related technical discipline is equivalent to 3 years of experience.

Master’s degree in Computer Science, Information Systems, Engineering, Business or a scientific or a related technical discipline is equivalent to 2 years of experience.

PDS Tech, Inc.

is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Founded in 1977, PDS Tech, Inc.

is one of the nation’s premier specialty staffing firms with 31 offices nationwide.

We offer a full range of benefits including:
Health insurance Paid holidays Weekly payroll Immediate 401(k) eligibility Completion Bonuses Training Please note availability of benefits may vary by position
PDS specializes in Engineering and IT arenas including Aerospace, Defense, Electronics, Telecommunications, Automotive, and Energy just to name a few.

Our reputation, track record, and years of continuous growth reflect the commitment to quality that our employees and clients experience first-hand.

To find out more about PDS, please visit www.pdstech.com
$$$ PDS pays for referrals!

$$$

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