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TitleLove Helping People? Work Remotely as a Customer Support Agent – FULL TIME

ECS Virtual Support LLC

This is a Full-time position in Billings, MT posted September 14, 2021.

Overview Join ECS as an Inbound Customer Service Representative, 100% work from home. As an Inbound Customer Service Representative, you would be working with one of the nation’s largest manager of non-emergency medical transportation companies from the comfort of your home.

You can expect:To serve customers in connecting individuals with transportation they need to fulfill their medical needs.Interact with customers and medical providers, answering questions related to the appointment in questionInteract with a wide demographic, providing an exemplary level of customer service. If you are looking for a growing, family-oriented, professional company, then ECS is the place for you.

With the appropriate computer setup, we can offer you flexible hours with 100% autonomy. **This position is Full-Time, 1099 independent contractor position.

**Must be willing to commit to 40 or more hours per week.**You have the full freedom to choose your hours 7 days a week including holidays. The ECS family is expanding rapidly and we promote from within!

If you are committed, reliable and offer great customer support, we are excited to offer you more growth opportunities as they become available.

We will respond to you with a decision within two business days.

Please make sure to check your junk/spam folders for a message from ECS Virtual Support, LLC if you don’t see it in your inbox.

Responsibilities Participating in training and certification courses Providing excellent customer service by guiding and helping others with a friendly attitudeUsing your home computer to answer inbound phone calls, video calls, and/or live chatsCommitting to and following through on working a minimum of 40 hours per weekBeing accountable for hours you committed to work Qualifications Standard RequirementsMust have excellent communication skills and postive attitudeMust have a quiet, dedicated work space with a desktop or laptop, headset and reliable wired high-speed internet connectionMust demonstrate professionalism with excellent typing, communication and computer skillsMust be skilled in spelling and grammar rulesMust be willing to submit to standard background check, drug test, technology check and voice assessmentMust be willing to work hard and strive for high customer satisfaction ratingsMust be articulate with excellent command of the English languageMust be 18 years old or olderMust have a high school degree or equivalentMust be authorized to work in the USMust reside in the USNot eligible to residents of California, Connecticut, Maryland, Massachusetts, New York, Oregon or WisconsinAccess to smart phone for system verification required Technical RequirementsCPU Speed Dual-Core 2.8 GHz or betterIntel i5 or i7 class or AMD Phenom Ryzen or equivalent processorNo Atom, Celeron, Pentium, Opteron ProcessorsMinimum Hard Drive Available Space: 20 GBMinimum Hard Drive Total Space: 60 GBMinimum Internet Download Speed: 10 mbsMinimum Internet Upload Speed: 3 mbs Maximum Network Latency: 120 msWindows 10 (64bit) Operating SystemMinimum RAM: 4 GBMust have a desktop or laptop with ethernet cable connected to your computer from your router or modem Incompatable devices include: Netbooks (Chromebooks, MS Surface, etc), tablets, all-in-one computers, all Mac Machines are not allowed

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