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Remote Registered Nurse

Esperanza Health Center

This is a Full-time position in Philadelphia, PA posted December 1, 2021.

SUMMARY: The Remote Triage RN is responsible for addressing the needs of call-in patients, providing health education for call-in patients, and coordinate multi-disciplinary referrals and follow-ups for more complex patients.

ESSENTIAL DUTIES:
Interview patients to determine care needs.

Document initial assessment and intervene according to triage protocol.
Respond quickly and appropriately to urgent/ emergent medical problems and prioritize patient needs according to level of acuity.
Demonstrate sound clinical judgment and decision-making, not working outside level of training.
Document all clinical interactions completely and efficiently in patient EMR chart.
Contact patients about critical lab results as requested by Clinicians, and explains result and any needed follow-up.
Call patients as requested by Clinicians to evaluate response to treatment and to encourage compliance with treatment plan.
Communicate with other EHC teams such as Care Management, Social Services, BHC, regarding care of complex patients.
Provide patient education on topics such as: diet and nutrition; general patient education; self-administration of injectable medications; prevention and treatment of asthma; use of glucometer, etc.
Provide patient education to sick patients regarding when to contact clinician or seek emergency care if symptoms aren’t improving or illness progresses.
Perform medication reconciliations with patients who are on complex medication regimens and review purpose, correct dosage and any special instructions or precautions for each medication.
Arrange appointments with consultants as ordered for complex patients requiring additional assistance and communicates with patients about appointments.

EDUCATION, KNOWLEDGE, SKILLS, AND QUALIFICATIONS:
RN with preferably a minimum of one year post-graduate experience, preferably in a hospital setting.
Maintains CPR certification.
Solid interpersonal skills, including ability to deal with people politely, even when they are impolite.

Must communicate warmth and be able to put people at ease.
Ability to remain calm under pressure.
Ability to take initiative in communication, being clear and direct, in order to effectively communicate with other staff.
Good oral communication skills.

Must be fully bilingual in English and Spanish.
Must have experience using an EMR system
Demonstrated ability to handle many details and multiple priorities.

Must show ability to organize, process, and verify details.
Must have a solid record of handling confidential information, as well as demonstrating trustworthiness and honesty in all transactions.

This position is fully remote and hours can range from 10 – 40 from week to week.

Esperanza Health Center is an equal employment facility and recognizes that federal and state laws prohibit discrimination in employment because of race, color, creed, age, sex, marital status, national origin, or physical or mental impairment.

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