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Solutions Engineer – Salesforce – Remote Work Options

Midland States Bank

This is a Full-time position in Rockford, IL posted October 12, 2021.

At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company.

We’re proud to be an Equal Opportunity and Affirmative Action employer.

At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here.

The Solutions Engineer Salesforce will report to the BI Solutions Manager and will be a subject matter expert in the area of Business Intelligence enterprise data management, specializing in BI system and service management.

Responsibilities: * Participate in the ongoing development and support of existing applications.* Participates in meetings with customers & management.* Work with customers and partners to drive out business requirements.* Perform applications setup.* Assist in the design and execution of test plans* Recognize & escalate issues within the CRM applications.* Develop problem identification/resolution skills.

Contribute to delivering the solution.* Be task-focused & prepared to do a variety of tasks in a changing environment* Present ideas in a concise and focused manner.

Requirements: * Bachelor of Science in Computer Science Management Information Systems, Accounting, Finance, or similar required.

MCITP preferred.* 5+ years in experience in managing and maintaining Business Intelligence systems.* Able to diagram customer processes and recommend process changes* Exposure to sales, business development, and marketing processes preferred.* Strong communication skills (written, verbal, and presentation)* Excellent time management skills* Salesforce.com or similar CRM experience.* Understanding of customer and partner relationship strategies.* Analytics and trend mapping.* Sales and sales support automations, workflows, and approvals.* Knowledge of the customer journey and the ability to map and analyze touch points in line with sales process.* Basic understanding of API and REST.* Basic knowledge of database architecture.* Experience in ITIL or other formal SDLC methodologies and governance practices.

Experience with the sales process, cycles and methodology, including: * account/territory management* opportunity management* contact management* business development* professional services* partner management* technical consulting* service engineering Experience with marketing activity, including: * demand generation* lead nurturing* customer profiling* social & digital media* campaign influence tracking Applicants must be authorized to work for any employer in the US.

We are unable to sponsor or take over sponsorship of employment Visa at this time.

Competencies/Other Skills: * Ability to multi-task effectively and be comfortable working in a fast-paced, dynamic environment without close guidance or supervision* Leading Change* Risk-taking, Innovation, Courage* Self-Awareness* Embracing Flexibility* Global Awareness* Inspiring Commitment* Recognizing Trade-offs* Business Perspective* Clarifies Complex Data Creates New Concept

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