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Boomi Customer Insights Researcher – US Remote

Dell Technologies

This is a Full-time position in Berlin, CT posted October 21, 2021.

Customer Insights Researcher

Are you ready to work on world changing technologies?

Today, organizations need to move with increased agility and insight to grow and thrive.

Boomi is one of the hottest tech companies in the SaaS/Cloud industry, named a Leader for the third year in a row in the Gartner Enterprise iPaaS Magic Quadrant and recently recognized by Inc.

Magazine as one of the best workplaces.

Our award-winning, patented technology is transforming the world of integration by making enterprise-class integration technology accessible and affordable to companies of all sizes.

Boomi provides the foundation on which your business can evolve and innovate.

According to a recent survey by Vanson Bourne , connected businesses are far outpacing their competitors.

We help organizations connect everything and engage everywhere across any channel, device or platform.

More than 7,000 organizations are using Boomi to run better, faster and smarter.

Working at Boomi means doing what you love.

We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact in technology and want to build something big.

If you are passionate about solving hard problems, enjoy working with world-class people and developing cutting edge technology, you should explore a career with Boomi.

Learn more at  or visit  .

We’re looking for someone to join our customer experience team as a customer insights researcher.

We need someone who’s adept at both qualitative and quantitative research, who can tell stories with data, and who can drive strategic insights across the organization. 

You will:

  • Design, conduct, and analyze qualitative research to deepen Boomi’s understanding of our customers’ experiences, pain points, and needs (for example, surveys and interviews)

  • Conduct quantitative and qualitative analyses on existing customer and internal data to understand customer needs and other insights

  • Build present-state customer journey maps and design aspirational customer journeys in collaboration with cross-functional stakeholders

  • Support cross-functional collaborative efforts to collect, analyze, report, and act on customer insights

  • Synthesize customer-related insights into strategic recommendations 

  • Prepare & present executive-level communications

Essential requirements:

  • Strong analytical and critical thinking skills & experience with both quantitative and qualitative research

  • Experience designing surveys and interview guides as well as conducting and analyzing other types of qualitative primary research

  • Strong interpersonal communication skills, including verbal, written, and other visual communication

  • Experience developing customer journey maps 

  • Direct experience in UX or CX research, ideally with both quantitative and qualitative components

  • 2+ years’ relevant experience

Desirable skills & experience:

  • Prior experience mapping & designing customer experiences 

  • Ability to develop and present effective executive-level communications

  • Knowledge and experience in the Integration Platform as a Service (iPaaS) market

  • MBA and/or experience in management consulting

We are currently a fully-remote company, due to COVID-19, and will remain a remote-friendly company once we can safely return to site.

When it’s safe to do so, occasional travel may be required (<10% travel). 

Boomi is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind

Boomi is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

All employment decisions at Boomi are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Boomi will not tolerate discrimination or harassment based on any of these characteristics.

Boomi encourages applicants of all ages

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