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Service Desk Technician – Remote/On-Site hybrid

Tech Guru LLC

This is a Full-time position in Minneapolis, MN posted November 24, 2021.

This is a remote work from home position with client on-sites as needed.

Shift time is 8am-5pm CST.

We need another Guru!

Tech Guru is growing – and we invite the best and the brightest people in technology to join our team!

We are currently seeking candidates for the following role:

IT Support Specialist

Tech Guru was named one of the fastest growing companies in the US by Inc.

Magazine and among the top 50 in the Twin Cities by MSPBJ.

Apply today to a company that puts a premium on outstanding company culture and some of the best benefits and perks you’ll find anywhere.

Happy employees lead to happy clients!

Tech Guru values our top-notch service team, and here’s how we show it:
We pay 100% of health, dental, and vision insurance premiums
Health savings accounts
Paid maternity & paternity leave
Retirement programs and matching
Profit sharing
Tuition reimbursement
Financial planning services
While we’re serious about providing exceptional customer service, we don’t take ourselves too seriously.

Just ask the service desk team, who have been known to make ridiculous GIFs and art out of computer parts.

Tech Guru cares deeply about employees and their emotional and professional well being.

We take time to discuss stressful situations and work to create innovative solutions to mitigate these situations.

When a person within the company needs our help, we go above and beyond to meet their needs.

We’ve recently implemented the Dreams Program, where we help employees reach major personal goals related to travel, finances, and quality of life.

What We’re Looking For

Our employees reflect our core values:

Caring

Accountable

Responsive

Empathetic

But you know what else?

We like to work hard while having fun, and we look out for each other.

It’s a solid team.

What Does an IT Support Specialist Do?
2+ Years of experience.

Helps people get through stressful technical issues by providing direct support via phone, chat, or email and remote management tools
A+ and N+ certifications preferred.

We will pay to have you certified if you do not have these certifications currently.
Working knowledge and demonstrated experience with servers and networking equipment
Troubleshoots hardware, software, and network issues remotely: PCs, Microsoft server, smartphones, printers, routers, VMs, VOIP, VLANs….
Sets up new users and maintains their accounts through a wide variety of administrative control panels
Carefully prepares new computers according to each user’s unique environment
Demonstrates patience, humility, and is comfortable working in a fast-paced and rapidly-changing environment
Communicates personably and tactfully with customers of varying technical knowledge levels and emotional states
Experience with direct and self guided remediation of server and network outages
We can’t wait to hear more about you and why you’d be a fit for Tech Guru!

Job Type: Full-time

Pay: $40,000.00
– $50,000.00 per year

Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Tuition reimbursement
Vision insurance
Schedule:
Day shift
Monday to Friday
On call
Overtime
Application Question(s):
What Makes You Unique?
Caring is one of Tech Guru’s core values.

Please share a brief example of a time you demonstrated caring for a customer, co-worker, or family member.
What is your desired salary?
Education:
High school or equivalent (Required)
Experience:
Microsoft Windows Server: 1 year (Required)
Active Directory: 1 year (Required)
Work Location:
One location
Work Remotely:
Yes
Work Location: One location

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