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Enrollment Specialist – 100% Remote


This is a Full-time position in Washington, DC posted October 28, 2021.

An Enrollment Specialist is a member of the Patient Engagement Specialist (PES) team and works as an extension of the sales organization. Once CareHarmony has acquired a new patient implementation, the PES team reaches out to patients telephonically to educate and enroll them in Medicare-sponsored care coordination programs designed to help the patient better manage their chronic illnesses (diabetes, high blood pressure, COPD, etc.).CareHarmony OverviewCareHarmony is a venture-backed Nashville healthcare start-up rapidly undergoing a phase of hypergrowth. CareHarmony was formed to help hospitals and physician practices thrive in the new era of value-based care by combining the latest advancements in population health technology with 24/7 care coordination services. We are on a mission to heal healthcare and help keep chronically ill patients from falling through the cracks prevalent in today’s fractured healthcare system.Position DetailsThis is a telephonic patient recruitment position with no face-to-face patient contact.CareHarmony is seeking Enrollment Specialists to contact and enroll patients into our Medicare-sponsored Chronic Care Management program.As an Enrollment Specialist, you will be responsible for contacting a list of assigned patients, educating them on the benefits of our care management services, and encouraging them to enroll in our programs.ResponsibilitiesYou will work from an assigned patient pool, making outbound calls, educating potential patients on what our care program offers, and ultimately enroll the patient.You will be responsible for establishing rapport with potential patients, overcoming objections to participation, and encouraging the patient to enroll. You will have to tailor your messaging to patients based upon their demographics, unique health concerns, and insurance.RequirementsExcellent communicator, with the ability to explain the program offered in an informational, influential, concise, and personable mannerProven ability be able to work within a team dynamic and be a leaderArticulate a warm and professional etiquette when speaking on the phone to patientsPossess a high-quality of data entry skills with the ability to multi-taskNatural ability to express empathy with a patient-focused mindset and engagementAbility to be creative in delivering education to patients, while tailoring the showcase the benefits of the programProven adaptability in a high-volume sales space, ability to meet deadlines, and metricsComfortable with working within different software platforms (Microsoft Office Outlook, Excel, Word, Skype)Will be able to consistently deliver high call volume, spending in excess of 80% of your time on the phone.Availability during business hours (8 am – 4 30 pm – CST.)Sales acumen is preferred, but not requiredAssociates degree or higherUS Based (Residing in Central & Eastern Time Zones)BenefitsCompetitive Benefits Package, Full Time, 100% RemoteSDL2017

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