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Account Manager, Regional Partnerships, Remote

Zillow

This is a Full-time position in Miami, FL posted October 26, 2021.

About the team

The Zillow Premier Agent team is an outstanding team that is working to partner with the best real estate professionals, supporting them through tight partnership and excellent products to deliver outstanding experiences for home shoppers!

We are a multifaceted, dedicated group of strategists, marketers, relationship management professionals, service professionals, producers of products, designers, engineers, developers, and human resources professionals.

About the role

Zillow Group is gearing up for the next phase of our growth by passionately focusing on improving the home shopping experience and helping more shoppers get into their next home!

A big part of our strategy centers on partnering with top performing real estate agents, known as Zillow Premier Agents (ZPA).

Through technology and partnership, ZPAs will provide the experience to consumers who engage with the Zillow marketplace.

Our desired outcome is more real estate transactions for ZPAs and better experiences for everyone.

To achieve this, we are building a partnership-based organization that recruits, retains and grows real estate professionals into highly effective Zillow Premier Agents.

The role of Business Advisor, Regional Partnerships (BA) is to guide ZPA partners to deliver the desired outcomes needed to drive growth in the marketplace.

Those outcomes are delightful home shopping experiences for consumers and high conversion of customer introductions, known as connections, to home purchase transactions.

BAs will be asked to guide ZPAs to both recommended and display the required practices and behaviors that we know drive the home buying experiences.

The roles and responsibilities include, but are not limited to:

  • Serve as a brand ambassador for Zillow, representing the best interests of the company and partners.

  • Consistently drive, meet, and exceed success metrics, including revenue and retention through upsell and X-sell of all available Zillow products and services.

  • Conduct business reviews of assigned ZPAs to assess their operations as it relates to both converting connections into transactions and providing great experiences.

  • Be a data driven partner: regularly conduct financial analysis for ZPAs in order to better understand client’s business operations and provide ongoing feedback on strengths and opportunities

  • Regularly travel in-market and conduct video consultations with ZPAs to coach on lead conversion strategies, establish a relationship built on mutual trust, and drive adoption of Zillow Group services.

  • Continuously identify and recommend areas to improve efficiency and communicate cross functionally with our internal partners, leadership teams and peers within the ZPA Partnerships team.

  • Develop a close partnership with your Market Manager and review the performance of your marketplace and your partners.

  • As the closest role to transaction conversion you directly impact revenue growth and are responsible for the ZPAs success.

  • Domain expertise is very meaningful, and you will become a guide in local real estate trends, compliance, activity and the overall landscape of your MSA.

  • Utilize the Zillow Group tech stack to monitor and execute your business.

This role has been categorized as a Field position.

“Field” employees perform the majority of their work in the field, not at any specific corporate or other office location.

Employees must live within reasonable commuting distance of their designated ZG office.

ZG has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute.

In Colorado, the standard pay range for this role is $25.90
– $41.40 Hourly.

This range is specific to Colorado and may not be applicable to other locations.

Who you are

  • 3+ years of sales, account management, customer success or relationship/partner management experience

  • A consistent record of success in a sales environment, to include experience handling a book of business and advising business owners to deliver return on investment

  • Robust business and financial acuity; P&L expertise is a plus

  • Self-sufficient, focused, reliable self-starter with an ability to work in an autonomous work environment

  • Comfortable using data and analytical insights to drive conversations and decisions

  • Strong interpersonal, multitasking and time-management skills

  • Outstanding oral and written communication skills, with strong critical thinking skills

  • Strong desire to achieve top results with a positive “can-do” demeanor

  • Student.

    BAs need to consistently be up to speed on all things Zillow, real estate, relationship management and operational excellence

  • Experience with Salesforce or similar CRM

  • Experience in real estate media, tech, software, advertising and/or marketplace-based businesses is helpful

  • SAAS/PAAS experience is helpful

In addition to a competitive base salary this position is also eligible for variable incentives and/or equity awards based on factors such as experience, performance and location.

Get to know us

Zillow is reimagining real estate to make it easier to unlock life’s next chapter. 

As the most-visited real estate website in the United States, Zillow® and its affiliates offer customers an on-demand experience for selling, buying, renting or financing with transparency and nearly seamless end-to-end service.

Millions of people visit Zillow and its affiliate sites every month to start their home search, and now they can rely on Zillow to help them finish it — and no matter what job you’re in, you will play a critical role in making this vision a reality.

At Zillow, we’re powered by our innovative and inclusive work culture, where everyone has the flexibility, support and resources to do the best work of their careers.

Our efforts to streamline the real estate transaction is supported by our passion to redefine the employee experience, a deep-rooted culture of innovation, a fundamental commitment to Equity and Belonging, and world-class benefits .

But don’t just take our word for it.

Read our reviews on Glassdoor and recent recognition from multiple organizations, including: Bloomberg Gender-Equality Index 2021, Human Rights Campaign (HRC) Corporate Equity Index and HRC’s Best Place to Work for LGBTQ Equality 2021, Fortune Best Workplaces for Technology 2020, Fortune Best Workplaces for Millennials 2020, Fortune Best Workplaces for Parents 2020, and the Deloitte Technology Fast 500.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

If you have a disability or special need that requires accommodation, please contact us at RecruitingAccessibility@zillowgroup.com.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions.

If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

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