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Director, Marketing Analytics & Customer Insights – Remote

Frost & Sullivan

This is a Full-time position in Phoenix, AZ posted December 13, 2021.

Frost & Sullivan is seeking a Director of Marketing Analytics and Customer Insights to deliver critical customer insights and support strategic business decisions to enable Frost & Sullivan to identify the right customers and deliver the right customer experience.

As a leader in the organization, you will manage a global team, be able to work with all levels of the organization, and work closely with the global VP of Marketing to enable efficient market spend and customer acquisition and retention.

The successful candidate will be able to articulate technical and analytical information in order to support problem solving and transform strategy and effectively communicate metrics to executive leadership.

Frost & Sullivan research reveals that 80% of companies fail in their first 18 months of life and that 9 out of 10 new product launches significantly miss their sales targets.

Numerous challenges can derail a company’s strategy, from poor opportunity identification to unsuccessful implementation.

Frost & Sullivan is poised to help our clients realize their vision.

Our global team of analysts and growth consultants is available to offer extensive best practice-based expertise and tools to help our clients evaluate, prioritize, and pursue their growth opportunities.

If you are interested in joining a global team with the capability to not only help organizations prosper, but help you realize your potential, Frost & Sullivan is the right choice for your career development.

Learn more about Frost & Sullivan:


  • Lead the Global Marketing Analytics and Customer Insights team with a focus on optimizing marketing investments and improving customer engagement across the customer lifecycle.
  • Support the Global VP of Marketing in strategic decision making, business monitoring, and opportunity development (testing new ideas).
  • Design and implement processes to ensure reliability in the data infrastructure, data processes, and insights sharing.
  • Ensure that customer segmentation is in line with Frost & Sullivan’s service offerings and customer experience strategy
  • Measure marketing program effectiveness with emphasis on customer lifecycle and strong understanding of customer / activity and value.
  • Maintain customer and marketing dashboards for day-to-day management of critical KPI’s across all marketing investments and customer engagement channels.
  • Create customer segmentation and targeting models for Customer Engagement.
  • Develop predictive models to support customer targeting and lifecycle management.
  • Manage and direct global cross functional teams, ensuring both adherence to global standards as well as regional flexibility to accommodate local conditions


  • 10+ years of experience in customer marketing and analytics, 5+ years of team management experience
  • eCommerce experience, with focus on marketing / customer analytics
  • Bachelor’s degree in quantitative discipline (e.g.

    Mathematics, Statistics, Computer Science, Engineering), MBA Preferred

  • Proven track record of setting direction for your team, working with Senior Leaders to understand insights and design strategy and establish priorities
  • Excellent communicator at all levels of the organization
  • Proven track record using data to deliver insights and design strategies to optimize customer engagement investments


  • Enhance your skills, discover growth opportunities, and be part of a team, that for more than 60 years, has been developing high impact growth strategies for emerging business and for the global 1000
  • You will be part of a winning, global team that fosters team work and an Olympic spirit while enhancing your communication and people skills
  • Encouragement to develop your intellectual curiosity and will be provided the ability to collaborate across all levels of the company across the globe
  • Have a definitive career trajectory with numerous growth opportunities and career paths available to you
  • Be part of a “best in class” global team that strives for excellence in work and social engagements

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Frost & Sullivan, the Growth Pipeline Company, works in collaboration with clients to leverage visionary growth strategies that addresses the global challenges that will make or break todays market participants.

For more than 50 years, we have developed transformational strategies for the global 1000, emerging businesses, the public sector and the investment community.

Our “Growth Pipeline Diagnostic” supports clients by addressing these opportunities and constructs the foundation upon which visionary innovation becomes possible.

This includes our 360 degree research, comprehensive industry coverage, strategy, vision, innovation and implementation.

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