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HubSpot Onboarding Account Manager – Remote


This is a Full-time position in Nashville, TN posted January 14, 2022.

At Lynton, we don’t work in a traditional “office.” We don’t do the “9 to 5.” Instead, we ignore conventional borders for the most qualified candidates to develop superior integrated inbound marketing solutions.

Whether you’re a website specialist, developer, marketing, or integration expert, we’ll provide you the flexibility and support needed to grow professionally and personally.

Because when you’re happy with your job, your innovative spirit can shine!
As a top HubSpot partner agency, Lynton works with some of the best and brightest organizations looking to grow with the HubSpot growth stack.

The Onboarding Account Manager role serves as the face and the personality of our company.

The Onboarding Account Manager will form lasting partnerships with our clients and their teams by organizing and executing projects to help clients meet their goals.
This role is part of Lyntons marketing services team that includes Account Managers, Solutions Architects, Marketing Strategists and Developers; the team provides consultative, custom solution design to support our clients HubSpot setup and operations efforts in a wide range of industries.

We work diligently to understand our clients sales and marketing processes so we can consult and build their needs inside of HubSpot for maximum impact.
In a nutshell, this is part client advocate, account manager and project manager rolled into one highly impactful role.

This role is for a real people-person who loves to solve problems for others and who manages (and successfully completes on-time and within budget) projects without losing sight of the tiniest details.

A majority of their time will be spent client-facing (communicating with clients via Zoom calls, email and phone), while the rest will be internal collaboration and project management.

The ability to skillfully negotiate and diplomatically create consensus among conflicting ideas will be of great benefit to the person in this role.

The candidate will demonstrate strong leadership when delegating the work amongst the team resources.

They should also show a willingness to collaboratively contribute to the growth and success of the company as a whole.
Who We Are
Lynton is a fast-growing inbound marketing and technology company in the HubSpot ecosystem.

We sell strategic partnerships encompassing sales, marketing, and web development services to growth-driven organizations.

We make products such as marketing apps that extend HubSpot and integrations between HubSpot and other cloud software.

We are poised for massive expansion in the coming years and need to align ourselves with the right people who can handle our immediate operational needs as well as help us expand, while growing their career.
If youre smart, and can see a vision, solve a problem, and rally a team to execute your plan, this could be the ideal place for you!
Core values
We hire and fire based on our core values.

We expect you will too.

You will understand:
Dive right in: were in a fast-paced, competitive industry.

We value people who can immerse themselves without being afraid of new technology or process.

Solve the unsolvable: we tackle some of the toughest challenges for our clients, and build some of the industrys most innovative solutions.

We must know when to exercise this talent, and apply our problem-solving abilities to the best opportunities.
We before me: we dont let our ego get in the way of our companys success.
Teach as we learn: were in a constant state of learning at Lynton.

Its important that we all reap the rewards of our growth journey.
Question to understand: asking the right questions, and listening to others
– our customers, our team, and our community
– is critically important in guiding our decision-making and company strategy.

Growth driven: we know that our organization and everyone within it has the potential to develop, grow, and learn.

We commit to each other, take risks, accept our failures, and encourage determination, so we can continually push the boundaries and move forward.

Why our team loves working at Lynton:

Competitive compensation, benefits, and bonus program
Were always learning
Paid training (online courses, instructor-led, and conferences)
Remote/virtual workplace
Annual company retreat

Key responsibilities:

Serve clients as their main point of contact, #1 advocate, and marketing subject matter expert on their business, goals, and objectives
Maintain detailed documentation, both client-facing and internal, including project roadmap, strategy, requirements, presentation decks, and subject matter information
Responsible for achieving results and positive outcomes for their clients, building positive relationships, delivering 5-star service, and growing account revenue
Be a strategic HubSpot partner and advisor for clients, making recommendations on project approach, timeline, and effective use of budget to achieve results
Up-sell and cross-sell proactively and when opportunities present themselves
Clearly translate client needs/requirements for internal teams including creative, strategy, and technical resources.

Likewise, communication flowing back to the client is clear, succinct, results-driven, and speaks their language
Coordinate and direct internal teams to meet the needs and milestones of each project ensuring you always have the right people in the right place, doing the right work for your client
Collaborate with internal team members to drive results for the client, identify risks and opportunities, and hold teams accountable to budget, timelines, productivity, process, standards, and results
Promote positive teamwork and collaboration in a remote environment, with an emphasis on team engagement and open sharing of skills and information

Minimum Requirements

Bachelors degree in business or marketing, or proven equivalent industry experience with Inbound Marketing
Professional consulting (client-facing) experience with accountability for results/outcomes, including managing dynamic priorities across multiple clients
Hands-on HubSpot experience (Marketing and Sales Hub are required, Service Hubs are a bonus)
Proven ability to oversee projects with a track record of on-time and on-budget delivery
Previous sales or marketing experience is a plus
Agency experience is a plus
Fluency in other languages is a plus
Experience working remotely is a plus

Professional references required including prior managers.

Salary is competitive and commensurate with experience.
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