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Remote Worklife Intakes Consultant

Workplace Options

This is a Full-time position in Honolulu, HI posted October 29, 2021.

Are you comfortable working in a fast-past environment?

Do you work well under pressure?

Are you interested in working with individuals across the globe?

Workplace Options is the world’s largest integrated employee support services and work-life provider.

Drawing from an international network of credentialed providers and professionals, we provide world-class employee support and work-life services, referrals and consultation on a variety of issues ranging from dependent care, legal and financial issues, stress management, EAP counseling, and wellness.

Our service centers located in Raleigh, NC, London, Toronto, Dublin, France, Belgium, India, Portugal, Tokyo, Indonesia, Shanghai and Singapore reach out to over 65 million employees in 100,000 organizations across more than 200 countries and territories.

Description:

Work Life Intake Consultants work in a service center and provide customer service to employees and their families in order to assistance in locating and providing resources and referrals in their community.

Skills:

Telephone Skills
WPO relies on the Intake Consultant’s telephone skills to grow and prosper.

These calls may be with an Employee Assistance Program (EAP) Consultant, the client’s customer, or with a provider.

All calls, whether inbound or outbound, require the same high quality standards.

Please be aware that all calls may be monitored for quality assurance.

During the intake the Consultant will be required to:
*
Assess the Employee’s needs through targeted questioning
* Obtain the following data to create the “case description”:
* Employee’s personal information and information on the individual needing care (i.e.

child or elder)
* Clear explanation of the issues/needs
* Statement of urgency of need
* Reason service is needed
* Desired geographic location for referral search
* Any personalized criteria

Ensure all data entries are complete and accurate, with proper spelling and grammar
*
Demonstrate excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service
* Demonstrate excellent knowledge of conflict resolution skills
* Demonstrate ability to organize and prioritize regarding crisis versus non-crisis issues

In addition to completing telephonic intakes, the consultant may be asked to participate in additional tasks.

Our consultants work in a fast-paced environment and are expected to maintain high quality, top customer service, and practice WPO’s core values.

Requirements:

* Bachelor’s degree
* Strong English, verbal and written communication skills

WPO4321

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